Reports that are designed to assist utilities in
developing and improving community and
stakeholder collaborations include:
• Bay Area Collaborative: Model for
Regional Utility Cooperation (Means et al.
2010, order #4157)
• Advancing Collaborations for Water-
Related Health Risk Communication
(Parkin et al. 2006, order #91145)
• Stakeholder Perceptions of Utility Role in
Environmental Leadership (Tathim et al.
2005, order #91104)
• Water Utility Agricultural Alliances:
Working Together for Cleaner Water
(Conservation Technology Information
Center 2005, order #91061)
The Foundation has various reports available
to help water utilities improve both overall
communications and communications about
specific topics with stakeholders, including
• Water Conservation: Customer Behavior
and Effective Communications (Silva et al.
2010, order #4012) evaluates the linkages
and relationships between the water
conservation behavior of residential
customers and the communication
approaches to influence their behavior.
• Contaminant Risk Management
Communication Strategy and Tools
(Mobley et al. 2010, order #4001) presents
an overall strategy for risk management
and tools for communication about
contaminants during routine, emerging,
and emergency situations.
• Message Management: Effective
Communications (Mobley et al. 2005,
order #91050) is a workbook that focuses
on the specifics of communication
including goals, objectives, strategies,
The information and knowledge available
from the Foundation is diverse and extensive.
All research reports can be easily accessed on
the Foundation Website at www.WaterRF.org.
Login, click on the Search function, and input
the project or order number. The reports are
available as downloadable PDF files and hard
copies can also be ordered online.
I would invite you, the user of Foundation
research reports, to contact me at lreekie@
WaterRF.org if you have referenced reports
not mentioned here that have helped you
achieve any of the ten attributes of effective