learning and improvement: Strategic
(Brueck et al. 2004, order #91021).
4. Operational Optimization
Operational optimization means a utility
“ensures ongoing, timely, cost-effective,
reliable and sustainable performance
improvements in all facets of operations.”
It means optimizing all resources used
and minimizing impacts from day-to-day
operations. It means maintaining “awareness
and operational technology developments
to anticipate and support timely adoption of
Utilities;(Howe and Clark 2004, order #90970)
supports utilities in optimizing operations
by providing 22 performance indicators for
water utilities. The indicators are organized
by QualServe’s™ framework for five business
areas, and now form the basis of the
QualServe™ Benchmarking Clearinghouse
program for water and wastewater utilities.
The Foundation has funded a portfolio of
research projects that can help water utilities
optimize operations by reducing energy
consumption and costs including:
Studies (Brandt et al. 2011, order #4270)
2011 project #4223)
Continuing Foundation Research—Operational Optimization
An ongoing pressure management project that follows up on order#4109 is “Pressure Management:
Baseline to Optimized Case Studies” (LeChevallier, project #4321), which will provide a better
understanding of pressure management practices under both baseline and optimized conditions in drinking
water utilities in the United States. The research will present case studies from small, medium, and large
water utilities both before and after implementing the pressure management and monitoring criteria outlined
in project #4109.
An ongoing project #4237, “Best Management Practices for Maintenance of Water Distribution
Assets” (Godin, to be completed in 2012), will comprehensively evaluate maintenance practices for water
distribution system assets and suggest best management practices for achieving improved levels of service.
A project in publication, “Advanced Metering Infrastructure Best Practices for Selection, Acquisition,
and Implementation” (Hughes, to be published in 2011, project #4000), will outline leading practices for
advanced metering to result in accurate water accounting and water savings for the customer.
The ongoing project #4316, “High Performing Information Systems Aligned with Utility Business
Strategy” (Harris, to be completed in 2012), will provide a good reference on information technology
solutions to optimize water utility operations.