NOTEWORTHY WRF FINANCE PROJECTS
THE UTILITY FINANCE Knowledge Portal contains 68 research projects related to utility finances. Some of the more popular reports and resources are described below. WRF
funded three workshops (2009, 2011, and 2013) to bring utility leaders together to discuss current financial and management issues facing the industry. Each workshop
produced summary reports and resources, included here, describing utility strategies for overcoming current challenges.
Steering Innovation in Water Utility Finance and Management: A Water Research Foundation Leadership Forum
PROJEC T #4506 DISCUSSED impacts of prevalent industry trends and strategies that have been implemented to deal with these trends.
Rates and Revenues: Water Utility Leadership Forum on Challenges of Meeting Revenue Gaps
PROJEC T #4405 DISCUSSED strategies to bridge the ominous revenue gap facing many of the nation’s utilities.
Surviving or Thriving in Economic Recession: Strategies of Water Utility Leaders
PROJECT #4296 DISCUSSED strategies for coping with the current recession and the uncertain economy and its unprecedented impacts. Additional research has been
funded to deal with some of the current challenges utilities are facing including affordability, supplemental services, the value of water, cost control, demand reduction,
and assessing customer willingness to pay.
Water Affordability Programs
PROJEC T #184 PROVIDES a comprehensive survey of affordability rates and programs now being offered by U.S. water utilities.
Best Practices in Customer Payment Assistance Programs
PROJEC T #4004 DEVELOPED a guidance manual to provide tools to help water utilities select from among many flexible customer payment plans, build effective programs
to help customers better manage their water usage, and identify how best to communicate the availability of these programs.
Expanding Water Utility Services Beyond Water Supply
PROJEC T #4171 PROVIDES utilities with a variety of enhanced service concepts that can be implemented in order to help water utilities identify and evaluate new business
opportunities to improve customer satisfaction and customer perception of water utility service and value.
The Value of Water: Concepts, Estimates, and Applications for Water Managers
PROJEC T #2855 HELPS the drinking water industry to further identify and express the qualitative aspects and driving forces that are affecting how water economics are
Communicating the Value of Water: An Introductory Guide for Water Utilities
PROJECT #3113 DEVELOPED a guidebook to help drinking water utilities effectively communicate the value of their tap water. This project identifies the benefits, key
messages, marketing tools, and case studies associated with value of water.
Supply of Critical Drinking Water and Wastewater Treatment Chemicals
PROJECT #4225 DEVELOPED a comprehensive white paper that describes the nature and importance of the emerging chemical supply issue for drinking water and
Impacts of Demand Reduction on Water Utilities
PROJEC T #838 PROVIDES utility managers with data to accurately quantify the impacts of reduced flows and measures and to evaluate the impacts on operating costs.
Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities
PROJEC T #4085 DEVELOPED robust tools to better characterize customer input to utility investment priorities.